When do we collect information?
We may collect information about you anytime you interact with the Website, such as when you (i) access or browse the Website, (ii) communicate with us through the website, by e-mail, over the telephone or in any other manner, (iii) fill out surveys, questionnaires or provide feedback on the website, (iv) elect to purchase any of our products or participate in any of our product promotions and (v) request information about our products and services.
What information do we collect?
Information we collect is generally of two types – personally identifiable information and non-personally identifiable information.
Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number or credit card number.
Non-personally identifiable information comprises information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.
How do we collect your personal information? And why?
We do not collect personally identifiable information, except when you specifically and knowingly disclose such information. This information is generally collected when you, order or request information regarding our products, fill out surveys and/or questionnaires, provide feedback on the Website, enter promotional events or correspond with us in any other manner. If you disclose your personal information, we will only store and use such information that we need to meet your requests and our legitimate business objectives.
Personal Contact Information
We use your contact information to provide quotes at your request, support your purchases, to facilitate and improve your use of the Website, to communicate with you and to comply with any requirements of law. We also use this information to respond to any questions you might have and to provide you with information about specials offered through the Website. This information may be disclosed to our staff and to third parties involved in providing you with a quote, completing your transaction, delivering your order or supporting your use of the Website.
In order to improve our products, we may use your personal information to send information about online surveys. These surveys help us to know more about your experience with our products and services. Your responses to these surveys are treated as confidential information. If you do not wish to participate in a survey, you may simply decline when asked. You may also choose to opt-out of participating in any future surveys. If you do so, we will not send you any survey requests in the future.
Product Updates and Promotional E-mails
We may send product updates and promotional e-mails as a service to our existing customers. Only if you elect to receive these e-mails, will we use your personal information to send you newsletters and e-mails periodically listing current specials, promotions and information. If you have elected to receive these e-mails and wish to discontinue receiving in the future, please follow the opt-out instructions provided on the e-mails or log into your account on the Website and follow the instructions to make the appropriate changes.
If you contact us via the Website, by telephone, e-mail or letter to provide feedback, comments or inputs or for any other reason, we may keep a record of that correspondence and collect your personal information to process your inquiries, respond to your requests and improve our services.
How do we collect your non-personal information? And why?
Log files record internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the Website, track a user’s movement in the aggregate, and gather broad demographic information for aggregate use. You do not have to register with us before we can collect this anonymous information.
As you browse the Website, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze users’ purchases from the Website; to facilitate and improve use of the Website; to comply with any requirements of law; to serve, or have a third party serve, specialized or relevant advertising content and/or recommendations to you on the Website; and for our internal purposes. We may from time to time supply the owners or operators of third party sites from which it is possible to link to the Website with information relating to the number of users linking to the Website from their sites. You cannot be identified from this information.
IP Addresses and System Specifications
When you access the Website, our servers may record your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information, such as how many users visited the Website. Additionally, your system specifications such as operating system, system configuration, etc. may be collected by us for the purposes of analyzing and optimizing your experience and customer service.
How do we share the information that we collect?
Our Service Providers and Strategic Partners
We may disclose your personally identifiable information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend our rights or property and our affiliates, licensors or licensees; (iii) enforce our applicable service agreements; or (iv) protect the personal safety or interests of our employees and consultants, other users of the Website, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect our legitimate legal and business interests.
Aggregated General Information
We may share aggregated general information about the Website with our corporate partners, investors, advertisers or others. Aggregate general information includes, without limitation, the number of users of the Website, revenue (including payments by Website users), usage statistics and user feedback. Aggregated general information does not include any personally identifying information that could be used to contact or identify you.
Change of Control
In the event that another company acquires all or substantially all of the assets related to the Website, or if we experience some other change of control event such as a merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We cannot guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.
The Website complies with the Children’s Online Privacy Protection Act and all other applicable laws and regulations protecting children’s privacy on the Internet. The Website is not directed to children under the age of 18 and we do not allow persons under 18 years of age to use the Website. Therefore, except as may be required by law, the Website does not knowingly collect, maintain, or disclose any personal information from children under the age of 18. If you are under the age of 18, please do not: (i) access or use the Website, (ii) complete a survey or questionnaire, (iii) request a quote for our products, or (iv) buy anything through the Website.
Links to Other Web Sites
We take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our Website and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error-free. In particular, e-mail sent to or from this Website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.
To keep your personally identifiable information accurate, current, and complete, please contact us as specified below. We will provide you with access to your information so that you may update, correct, amend, delete or remove information that is inaccurate or misleading, unless the rights of a person other than you would be violated by such access.
Changes to Privacy
How to Contact Us
ReShape Medical, Incorporated
100 Calle Iglesia
San Clemente, CA 92672 USA
We have established independent recourse mechanism so that any dispute or complaint can be investigated and resolved appropriately.